Alpine Home Maintenance Ltd

Alpine Home Maintenance Ltd recently completed a roof replacement and new EPDM flat roof installation in Southmead, Bristol after a customer reported roofing problems and leaks. Shane spoke with the customer about the issues, provided a competitive quote and arranged the scaffolding through Alpine. The completed project brought together a renewed tiled roof and an adjoining EPDM flat roof, with the customer delighted by the finished job.

Project at a glance

• Contractor: Alpine Home Maintenance Ltd
• Project: leaking roof replacement and new EPDM flat roof
• Area: Southmead, Bristol
• Customer consultation and quotation: Shane
• Access arrangements: scaffolding arranged by Alpine
• Outcome: completed roofing project and a delighted customer

The problem: roof leaks and an ageing roof

The customer contacted Alpine because of roofing problems and water leaks. A leak is more than an inconvenience: it creates uncertainty about the condition of the roof and what work is needed to protect the property.

The before photograph records the condition of the roof ahead of replacement. It shows weathered tiles and ridge coverings, together with the older adjoining flat roof. These images provide useful context, although photographs alone cannot establish every route through which water entered the property.

For homeowners experiencing similar issues, our guide to roof leak repairs in Bristol explains how to report the problem and what information can help a roofer assess it.

Shane listened to the customer and provided a competitive quote

The project began with a conversation. The customer explained the roofing problems and leaks to Shane, giving Alpine a clear account of the concerns that prompted the enquiry.

Shane then provided a competitive quote to complete the project. This gave the customer a practical route forward: replacing the affected roof and installing a new EPDM flat roof as part of the roofing work.

When comparing roofing quotations, homeowners should consider the agreed scope as well as the headline price. Access, roof preparation, the proposed covering and the treatment of adjoining details all influence what a project includes. Our roof repair or replacement guide helps explain why the right approach depends on the condition and extent of the problem.

Scaffolding arranged by Alpine

Alpine arranged the scaffolding for the work, taking this element of project coordination off the customer's hands. The supplied photographs show scaffold platforms alongside the roof, providing access for the roofing project.

Organising access is an important part of a roof replacement. It needs to be considered alongside the roofing work itself, rather than left as an afterthought. In this case, the customer had Alpine managing the scaffolding arrangements as part of completing the job.

The completed tiled roof replacement

The after photograph shows the renewed tiled roof with a consistent red finish and neatly aligned courses. The ridge and hip lines are clearly visible, allowing readers to compare the finished appearance with the weathered roof in the earlier image.

This visual record is a central part of the case study: it shows the actual property and the completed work. A roof replacement is a significant change to a home, and before-and-after photographs help customers understand the scale and appearance of the transformation.

Explore Alpine's new roof installation service for more information about discussing a replacement roof for your property.

A new EPDM flat roof alongside the pitched roof

Alpine also installed a new EPDM flat roof on the adjoining roof area. EPDM is a rubber roofing membrane used for suitable flat roof applications. The completed image shows the new flat roof surface beside the renewed tiled roof, giving a clear view of both parts of the project.

Choosing a flat roof system should take account of the roof design, supporting deck, drainage and edge details. The material is only one part of the specification; the surrounding details and installation also need attention. For homeowners considering similar work, Alpine's flat roofing service is the appropriate starting point.

You can also view our separate Bristol EPDM roof replacement case study to see another example of Alpine's flat roofing work.

The result: a delighted customer

The customer was delighted with the finished job. The project combined a roof replacement with a new EPDM flat roof, while Alpine coordinated the scaffolding required to carry out the work.

From the initial discussion with Shane to the completed roofing photographs, this case study demonstrates the value of listening to the customer's concerns, providing a competitive quotation and managing the practical arrangements needed to deliver the project.

See more completed work in our project gallery and read feedback on our customer reviews page.

Related roofing services and quotation advice

For a similar project, explore our EPDM rubber roofing guide, garage and extension roof replacement guide and roof replacement costs and quotation guide. These explain roof preparation, junctions, drainage, access and the scope to clarify before work begins. Meet Alpine and Shane or find your location in Areas We Cover.

Frequently asked questions

What roofing work did Alpine complete on this project?

Alpine Home Maintenance Ltd completed a roof replacement following reported leaks and installed a new EPDM flat roof on the adjoining roof area.

Who discussed the roofing problems with the customer?

Shane spoke with the customer, who explained the roofing problems and leaks. Shane then provided a competitive quote to complete the project.

Did the customer have to arrange the scaffolding?

No. Alpine arranged the scaffolding for this project as part of coordinating the work.

Does a leaking roof always need replacing?

No. Some leaks can be addressed with a targeted repair. The appropriate solution depends on the roof's condition and the extent of the defects. This customer's project involved a roof replacement and a new EPDM flat roof.

Can I request a quote for a similar roofing project?

Yes. Contact Alpine with your location, a description of the roofing problem and any photographs you can take safely from ground level. The team can discuss the next steps for your property.

Discuss your roof replacement or EPDM flat roof with Alpine

If your roof is leaking or you are considering a new flat roof, contact Alpine Home Maintenance Ltd to discuss your project. Alpine provides roofing services across North Somerset, Weston-super-Mare, Bristol and surrounding areas.

Call: 0800 998 7805
WhatsApp: 07818 869917
Email: sales@alpinehomemaintenanceltd.com

Roofing enquiries in Southmead

Visit our Southmead roofing page for local service information and roof inspections and maintenance if you need an assessment before deciding on work. Confirm postcode coverage and availability when enquiring. The project’s price, duration and product-specific warranty are not published here and should not be assumed for another property.